Privacy Policy

Sunstone Abode (ABN 92 010 771 963) ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what information we collect, how we use it, and your rights.

Information we collect

• Identity & contact details — name, email address, phone number, billing and shipping address.
• Order information — items purchased, order value, dispatch and tracking details.
• Payment information — handled directly by Stripe Payments Australia Pty Ltd. We do not see, store or have access to full card numbers.
• Technical information — IP address, device, browser type and pages visited, collected via standard server logs and basic analytics.
• Communications — any correspondence you send to us by email or phone.

How we use your information

• To process and ship your order, including providing your address to Australia Post.
• To send order confirmations, shipping notifications and respond to enquiries.
• To meet our legal obligations (including tax, accounting and consumer law records).
• To improve our website and prevent fraud.
• With your express consent, to send occasional marketing emails. You can unsubscribe at any time using the link in any email.

Disclosure to third parties

We share personal information only with service providers who help us operate the business, including:

• Stripe (payment processing) — see stripe.com/au/privacy.
• Australia Post (delivery).
• Our website hosting and email providers.

We do not sell your personal information. We will only disclose your information to law enforcement or government bodies when required by Australian law.

Overseas disclosure

Some of our service providers (including hosting and email) may store data on servers located outside Australia, including in the United States and the European Union. We take reasonable steps to ensure overseas recipients handle your information in line with the APPs.

Storage and security

We store personal information on secure systems protected by access controls and encryption in transit (TLS). Order records are retained for 7 years to meet our taxation obligations under Australian law.

Cookies

Our site uses essential cookies to operate the cart and checkout. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though parts of the site may not function correctly.

Your rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccurate information.
• Request deletion of your information, subject to our legal record-keeping obligations.
• Withdraw consent to marketing at any time.

Email hello@sunstoneabode.com to make a request. We will respond within 30 days.

Complaints

If you believe we have breached the APPs, please contact us first at the address below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact

Privacy Officer · Sunstone Abode · 27 Le Claire Place, Buderim QLD 4556 · hello@sunstoneabode.com